Parenting Journal · Volume 1 · Issue 3 · Licensed source edition
Artificial intelligence at work: The problem of managerial control from call centers to transport platforms
Originally published 2022-08-25 · Frontiers in Artificial Intelligence
Frontiers Media SA · DOI 10.3389/frai.2022.888817 ↗
AI / system type
Artificial intelligence and electronic managerial control in call centers and transport platforms
Workplace evidenceExamines workers, organizations or AI at work. Participants are not necessarily parents; family benefits are not established by this evidence alone.
The AI connection
System or context examined: Artificial intelligence and electronic managerial control in call centers and transport platforms. The source-specific system and study design determine what can be inferred.
Why this reading matters
The reading brings managerial control across call centers and transport platforms into a concrete discussion of humane work during technological change. It offers critical historical and organizational analysis evidence or analysis, not a promise of organizational or family benefit.
Workplace evidence
Work, care and the whole person.
The workplace lens is managerial control across call centers and transport platforms. Source setting or population: Call centers and platform-mediated transport work used to examine managerial control. Parenting and child-development outcomes are not inferred from the workplace evidence.
Examines workers, organizations or AI at work. Participants are not necessarily parents; family benefits are not established by this evidence alone.
Editorial reading guide · Respect
What changes when an old form of managerial control is automated?
This critical historical and organizational analysis examines managerial control across call centers and transport platforms. Its TRICK home is Respect, an editorial reading path rather than a claim that the paper tests the full framework.
Study context
Call centers and platform-mediated transport work used to examine managerial control
Age / stage: Adult workplace context; no child age range inferred
Read with three questions
- What changes when an old form of managerial control is automated?
- What do this study’s design and population — Call centers and platform-mediated transport work used to examine managerial control — allow you to infer about another workplace?
- When considering managerial control across call centers and transport platforms, which decisions would need employee input before applying this reading to a working family’s circumstances?
Keep the limits in view
Comparative conceptual analysis explains mechanisms and history rather than estimating a universal causal effect of workplace AI.
The text below is the original article’s licensed repository edition. Its wording is not rewritten. Use the Paper Agent beside the text to locate evidence; open the source for figures, tables and complete context.
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Follow the original.
Original authorship, publication date, journal and DOI are preserved. This issue’s TRICK placement and reading questions are editorial additions, not claims made by the original authors.
Jamie Woodcock (2022). Artificial intelligence at work: The problem of managerial control from call centers to transport platforms Frontiers in Artificial Intelligence. https://doi.org/10.3389/frai.2022.888817
Permissions checked against the saved article notice; repository publication notices screened 2026-11-05. This is not a new peer-review decision. The source authors and publishers are not represented as endorsing this issue.